Worked on enhancing the intercom/Intercom-OpenAPI repository by implementing a body_markdown field in the Preview API for Articles, Internal Articles, and Content Snippets. This addition enabled markdown content to be included directly in API requests and responses, streamlining content creation workflows and reducing reliance on json_blocks for content snippets. The work involved updating API schemas using YAML, integrating markdown support, and revising documentation and inline examples to ensure quick adoption. Focused on API development and documentation, the changes improved usability and content rendering fidelity while maintaining compatibility with related specifications, demonstrating attention to both technical detail and cross-team collaboration.