March 2026 (2026-03) monthly summary for intercom/Intercom-OpenAPI focusing on folder governance enhancements and API hygiene. Delivered Folder Management as a first-class resource with comprehensive CRUD capabilities, reorganizing internal content around a shared folder taxonomy. Refactored API surface to top-level /folders, integrated folder_id across internal articles and article payloads, and introduced hierarchy support via parent_folder_id. Updated OpenAPI docs and schemas (renamed internal_article_folder* to folder*) for consistency and broader applicability across content types. Strengthened error handling and validation flows (401, 400, 422) to improve reliability and developer experience, and deprecated deprecated bulk move endpoint to prevent drift. Commit reference highlights: b2616a71416f8f7d31ffd50fff9a63b5ca3729df documenting and implementing the folder management changes and related schema updates. Overall, the month delivered a scalable, reusable folder taxonomy that enhances content governance, searchability, and cross-type reuse, while improving API reliability and developer ergonomics.

June 2025 focused on enriching API contracts for Intercom OpenAPI by delivering enhanced ticket modification metadata. Implemented the updated_attribute_data field in the ticket_part of the OpenAPI spec to detail which ticket attribute changed and its new value in API responses, enabling improved auditability and client integrations. No major bugs fixed this period; this work lays groundwork for attribute-change workflows and downstream analytics. Technologies demonstrated include OpenAPI spec design, versioned contract updates, and API ergonomics improvements.